Returns - Online Purchases
We hope that you are happy with your purchase, however if you have changed your mind we are happy to refund you.
Please let us know within 14 days of receiving your order if you would like to return all or part of it. You can do this by emailing us at firstname.lastname@example.org, or using the ‘’Contact Us’’ form on this website. We will respond to your returns request within 24 hours.
To receive a refund, all items must be returned to Flutterlily within 30 days of receipt, and in the same saleable condition with all tags attached. Items cannot be returned if the tags (where applicable) have been removed unless the item is faulty. Items must also be returned with their original packaging where applicable. Please include your order confirmation with your return.
When we have received and inspected your returned items, we will send you an email to notify you that your return has been approved (or rejected should the above not be adhered to). Your refund will be processed within 7 working days, with the credit being automatically applied to your original payment method.
If you have not received a refund within 14 days of the email confirming the approval of your refund, please ensure that you have checked your bank, and contacted your card provider before contacting Flutterlily.
The quickest way to receive a refund is to visit Flutterlily at 26a East Parade, Harrogate, North Yorkshire HG1 5LT. Please ensure that you bring your order confirmation with you when returning items to the store. If you are unable to visit Flutterlily, you can return your items via Royal Mail or a courier. The cost of returning your items is your responsibility and this will not be refunded to you. Flutterlily will not accept responsibility for any returned items which have been lost in the post, so please ensure that you send your item via a tracked service. Please be aware that your refunded amount will be for the items returned only, and you will not be reimbursed for the original delivery cost.
There are certain items which cannot be returned to Flutterlily unless they are faulty or different to the description on the website. Any personalised items cannot be returned unless the personalisation is incorrect. We are also unable to accept returns on earrings and underwear due to hygiene reasons.
If an item is faulty, please contact us within 48 hours of receiving your order explaining the fault and include photographs if possible. Where possible, and by mutual agreement, we will send a replacement to you at no additional cost. If this is not possible, or you do not wish to receive a replacement, the item will need to be returned to Flutterlily within 30 days of receipt. You will be refunded for the faulty item, and also the original delivery charges and reasonable return delivery charges. By reasonable, items must be sent via an economy tracked service which provides adequate level of compensation should the item be lost in the post. Please contact Flutterlily and we can advise on the correct return postal/courier service.
You have the right to cancel your online order with Flutterlily within the 14 days cancellation period. Please contact us via email at email@example.com or use the ‘’Contact Us’’ form on this website should you wish to cancel your order.